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(By Luke Carroll · CBC News · July 08, 2022 – Used with Permission) – Business across all three territories are only accepting cash and credit as major telecommunications company Rogers experiences a massive outage. 

“A nationwide telecommunications outage with a network provider … is impacting the availability of some Interac services,” a spokesperson for Interac confirmed to CBC News. 

“Debit is currently unavailable online and at checkout. Interac e-Transfer is also widely unavailable, impacting the ability to send and receive payments.”

Japsreet Singh, a cashier and supervisor at the Circle K gas station and convenience store in Yellowknife, said the debit machines have been down since 3 a.m. Friday. 

“Some people, they don’t have cash and they’re very upset,” he said. 

Japsreet Singh, a cashier and supervisor at the Circle K gas station and convenience store in Yellowknife, said the debit machines have been down since 3 a.m. Friday. ‘Some people, they don’t have cash and they’re very upset,’ he said. (Sidney Cohen/CBC)

Singh said the store has missed out on between $200 and $300 of business as a result of the outage.

An employee at Yellowknife’s Barren Ground Coffee said debit has not been working at their cafe, either. 

The outage is also affecting the Yukon. A manager at a Whitehorse Tim Hortons said the debit is down. 

In Nunavut, a supervisor at the Northmart said the store has put up signs out front informing people that debit is down and the store will only be accepting credit or cash. 

A sign at Circle K gas station and convenience store in Yellowknife indicates that debit is down. A Circle K supervisor and cashier said Friday morning that the store had missed out on between $200 and $300 of business as a result of the debit outage. (Sidney Cohen/CBC)

Rogers doesn’t provide regular phone and internet network services to the North.

Extended coverage is available in certain areas of the N.W.T. and Yukon. 

The Rogers outage began some time in the early hours of Friday morning, with a wide variety of services impacted.

“We are currently experiencing an outage across our wireline and wireless networks and our technical teams are working hard to restore services as quickly as possible,” a spokesperson for the company told CBC News Friday.

Technology analyst Ritesh Kotak says he suspects the cause of the outage is “an update gone wrong” in one of Rogers’ internal systems.

More to come… 

ABOUT THE AUTHOR

Luke Carroll

Luke Carroll is a journalist with CBC North who has worked in both print and radio in New Brunswick, Nova Scotia and Ontario. Luke is originally from Brockville, Ont., and moved to Yellowknife in May 2020. He can be reached at luke.carroll@cbc.ca.

With files from Pete Evans and Sidney Cohen

(Source L:ink)

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